Global Commerce & Marketplace Supplement

This Supplement forms part of GreatOhm's Terms & Conditions. On topics covered here, this Supplement prevails over the base Terms. Together they constitute the entire agreement for the covered subject matter. This Supplement governs paid interactions on the GreatOhm platform — algorithmic services, human expert consultations (chat, voice, video), and third-party product referrals — wherever you use them.

1. Human vs Automated Services

• 1.1 Some outputs (numerology reports, kundli charts, horoscopes, Ohm Score) are computed algorithmically; others are delivered by independent human consultants. The booking screen labels which one you are buying.
• 1.2 Algorithmic outputs are guidance for self-reflection and entertainment; they are not professional advice (see Section 5).

2. Eligibility, Age & Sanctions

• 2.1 You must have reached the age of majority in your country of residence (18 in most countries, 21 where applicable) or use the Service with a parent/guardian who accepts these terms for you.
• 2.2 You may ask questions concerning minor family members through your own account; you remain responsible for that use.
• 2.3 You may not use the Service where prohibited by law, sanctions, or export controls applicable to you (including OFAC, EU, and UN regimes). We may refuse or terminate service without liability where continued service would breach such regimes.
• 2.4 One natural person: one active account. Creating parallel accounts via multiple numbers/devices to harvest promotions or evade enforcement leads to suspension of all linked accounts.

3. Account Security

• 3.1 Your account is personal and non-transferable. Do not share OTPs, passwords, or sessions.
• 3.2 You are responsible for all activity under your account. Notify support immediately of unauthorised use and log out at the end of each session on shared devices.

4. Communications Consent (Calls, SMS, WhatsApp)

• 4.1 By booking a human consultation you consent to be contacted on your registered number for scheduling and session delivery — including where your number is on a do-not-disturb registry (India: TRAI DND override for transactional calls) — and to the equivalent transactional-contact rules in your country.
• 4.2 Marketing messages require separate opt-in and can be withdrawn anytime; withdrawing marketing consent never blocks transactional/service messages for active bookings.

5. Advice Disclaimers — Health, Finance, Legal

• 5.1 Nothing on the platform — algorithmic or human — is medical, mental-health, financial, or legal advice, and no remedy, gemstone, mantra, or ritual is endorsed as effective for any condition.
• 5.2 Always consult a qualified professional for diagnosis or treatment. If you are in distress, contact your local emergency number or crisis helpline; our consultants are not crisis counsellors and sessions are not a substitute for care.
• 5.3 To give safe, relevant guidance you should fully and honestly disclose context the consultant asks for; consultants must decline topics beyond their competence.

6. First-Free / Promotional Use (If Any)

6.1 Introductory free minutes (if any) are limited to one per unique user (phone number + device). Abuse — resets, clones, parallel accounts — forfeits the promotion and may lead to suspension.

7. Conduct & Content

• 7.1 You must not post, transmit, or solicit unlawful, abusive, harassing, defamatory, hateful, sexually explicit, privacy-invasive, or infringing content, nor content that encourages crime or civil wrongs.
• 7.2 We may warn, suspend, or terminate accounts and remove content for violations, and may add, change, or discontinue features with reasonable notice.

8. Payments & Third-Party Product Referrals

• 8.1 In-app purchases (expert consultations, personalised reports, Droplet packs and similar) are sold by GreatOhm: prices are shown at booking/checkout, you must pay only with a lawfully-owned instrument with accurate details and sufficient funds, and processing is handled by PCI-compliant providers under their terms. A booking is accepted once confirmed in-app. We may refuse or cancel bookings (unavailability, pricing error, suspected fraud); bookings cancelled after payment are handled per Section 9.
• 8.2 Remedy and product suggestions are referrals, not sales. GreatOhm does not sell, stock, price, ship, or fulfil any physical goods. Product cards link out to third-party retailers (currently Amazon); if you choose to buy, the entire transaction — price, availability, payment, shipping, returns, and customer service — happens on the retailer's site under their terms. We have no control over and accept no liability for those transactions, product quality, efficacy, or delivery.
• 8.3 Product images and descriptions shown in-app are illustrative and sourced from the retailer. Affiliate disclosure: we may earn a commission on qualifying purchases made through these links, at no extra cost to you.

9. Dakshina, Cancellation & Refunds

• 9.1 Dakshina principle. Payments for personalised services and consultations are offered as Dakshina — a voluntary spiritual offering made with gratitude at booking. Once the service begins (report generation starts, or a session connects), the Dakshina is received and non-returnable as a matter of principle. The narrow exceptions below exist solely to honour the law and the platform's own quality dharma — never as a general refund entitlement. Change of mind, perceived inaccuracy (see Section 5), dissatisfaction with guidance honestly given, incorrect details you supplied, wrong contact numbers, device coverage issues, or fully consumed sessions never qualify.
• 9.2 Express pre-performance consent. Before delivery you expressly consent to immediate performance and acknowledge that any cooling-off or withdrawal right ends once performance begins (EU/UK Consumer Rights Directive Art. 16(m) and equivalents). In-app checkout requires this confirmation; without it the service does not begin.
• 9.3 Cancel-before-start (goodwill). Cancel via support before processing begins or the session connects, within 1 hour of payment, and we may cancel/refund at our sole discretion.
• 9.4 Grace exceptions (Seva assurance, discretionary). Network collapse mid-session, inaudible consultant, consultant not fluent in the profile-listed language, inordinately delayed or irrelevant/inappropriate responses — raise within 24 hours. Requesting review consents to our quality-audit team accessing the session recording (Section 10). Outcomes (partial/full credit) are at our sole discretion within 72 hours.
• 9.5 Law- and store-compelled refunds always honoured: service never delivered due to our fault, duplicate charge, or unauthorised transaction. Genuine duplicates are refunded in full without deduction; other refunds may deduct non-recoverable bank/gateway and processing costs. Purchases billed through Google Play or Apple remain additionally subject to the store's own refund handling, which nothing here limits.
• 9.6 Method: refunds go to the original payment method where law or store policy requires; otherwise to your in-app wallet/credits.

10. Session Recordings & Quality Audit

10.1 Human sessions may be recorded for quality assurance, dispute resolution, and safety, retained on a rolling 7–30-day purge schedule, accessible only to authorised auditors. By requesting a quality review you consent to that access. Do not record sessions yourself outside the platform.

11. Intellectual Property (Supplement)

11.1 Reports, charts, scores, and session content are licensed to you for personal, non-commercial use. No copying, redistribution, resale, or derivative products without written permission. All platform content is protected by copyright, trademark, and other laws; all assets used are licensed or owned — report infringement to support.

12. Indemnity

12.1 You indemnify GreatOhm and its affiliates, officers, employees, and providers against third-party claims arising from your misuse, your violation of these terms, or your violation of third-party rights, to the extent permitted by your local law.

13. Disputes, Law & Severability

• 13.1 These terms are governed by the laws of India. Disputes are subject to good-faith resolution via support, then binding arbitration seated in New Delhi under the Arbitration and Conciliation Act, 1996, in English — except where your local consumer law grants you non-waivable forum or remedy rights (including EU/UK/US protections and store-billing dispute channels), which are expressly preserved.
• 13.2 Either party may seek interim or injunctive relief (including for IP misuse) in a competent court. If any term is unenforceable, it is narrowed to the minimum extent and the rest continues. Headings are for reference only. Waivers must be written. These terms plus the base Terms are the entire agreement on this subject matter.

14. Language & Contact

• 14.1 The English version controls; translations are a courtesy (in-app translation carries the standard machine-translation disclaimer).
• 14.2 Grievance/support: support@greatohm.com (response within 7 working days). EU users: trader and redress information is available on request via the same channel.

Schedule A — Regional Notes (summary, law prevails on conflict)

• EU/UK: 14-day digital-withdrawal exception with express consent; GDPR rights via Privacy Policy.
• US/Canada: State privacy + two-party recording consent states honoured; no medical/financial advice per FTC.
• Australia/NZ: Australian Consumer Law guarantees cannot be excluded.
• India: DPDP + TRAI DND + TDS/GST treatment as applicable.
• MENA/LATAM/Africa/APAC: Local age-of-majority, tax, and telecom rules apply as stated at checkout.